A Single Source for all your Service Requirements

We have a broad portfolio of Maintenance and Support services, capable of meeting a variety of requirements. All services are delivered by our own in-house experts and complemented where necessary by our network of domain specialists.

As a result you always have the highest levels of expertise at your disposal.

Our competencies span mainstream vendors and technologies, to more exotic and unusual essentials you need support with. We cover everything from simple service wraps for product to complex installations and project management.

Our services:

Hardware Maintenance: including break fix maintenance and warranty upgrades

Network Services: including site surveys, network design, wireless solutions, cabling and optimisation

Video Conferencing: including room design and installation

Disposal and Recycling: socially responsible disposal, recycling and decommissioning services

Audio Visual: including digital signage installation and interactive services

Fire Suppression: specialist protection services

Virtualisation: including physical to virtual migration and infrastructure design

Air Conditioning: cooling systems for data centres

Imaging: standard image creation and delivery to devices

Project Management: management of large or complex projects to success

Servers and Storage: including imaging, installation and upgrades

IP CCTV: including design and installation services

Installation: install to desk or data centre

Telephony: migration, installation and integration

Training: education and knowledge transfer services

Helpdesk: first and second line support handling

All of our services can be flexibly accessed in whatever way best suits your business:

• As needed – simply pay for what you need as you need it

• Token-based – bank support time through the purchase of tokens which can then be redeemed against support as required

• Contract – guaranteed response based on level of support to be provided or assets covered

The Benefits

• The potential to source all services from a single supplier simplifies service provision

• Flexible commercial arrangements whether services procured adhoc or under contract

• Deep links with vendors and good resource availability always ensures commercial best value

• Resource instantly available and ready to scale as you need it

• Contract rationalisation by rolling multiple services into one universal agreement

• Peace of mind – all services underwritten by CCS Media

• Flexible SLA’s to meet desired response time and budget

• Vast experience, the product of 1000’s of service engagement with customers of every size

Our Approach

We pride ourselves on our flexibility in service delivery. No project is too large or small and we can tailor what we provide precisely to you specific needs and budget. If we genuinely can’t help we’ll say, but we’ve never turned a request away yet.

If you’d like to learn more about our Maintenance and Support Services speak to your Account Manager.

Speak to a Specialist