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Case Study: Farrer & Co

CCS Media and EPOS working together to find the right
headset solution for Farrer & Co

Download the case study
The Challenge
Having previously used a fixed desk phone system in their offices, Farrer & Co wanted to update to fit the needs of an increasingly hybrid and dispersed workforce. With offices spread across three buildings in Central London, along with staff working remotely around the UK, Farrer & Co needed to ensure that client communications were clear and secure, no matter where their team might be working from.
About Farrer & Co
The name Farrer & Co is synonymous with the highest quality legal advice and service. From their offices in London, they work with trusted professionals around the world to deliver a seamless international service.
“The qualities of the headset that particularly stand out are the crystal-clear sound and the distance that they can roam. The fact that background noise is completely cancelled out has been especially appreciated when working from home”

Our core services utilised in this project

Asset Tagging
Pre-Delivery Config Support
Recycling/Asset Disposal
O365 Migration
Installation Services
Project Management
"Jo Horrocks, Senior Account Manager at CCS Media, was instrumental in positioning the EPOS headsets and managing the relationship with Farrer & Co."
The Solution
Farrer & Co were not quite sure what to look for in a wireless headset. For support, they contacted CCS Media, their preferred IT hardware partner. Within a few days, Jo at CCS Media had arranged a meeting with EPOS to talk through options with Paul Lovegrove, Head of IT Systems and Andy Beech, IT Director. After gaining an understanding of a typical working day at Farrer & Co, including the number of devices on each floor, it was clear that a DECT headset would be the best solution.

EPOS suggested a few models and sent some units for Farrer to evaluate. After a short trial period, Farrer chose the IMPACT SDW 5011 DECT headsets.

Like all DECT headsets from EPOS, the IMPACT SDW 5011 model allows for portability both in terms of travelling to and from the office and moving around the office as it pairs easily to a PC/softphone, desk and mobile phone. Offering super wideband audio, exceptional performance and a unique noisecancelling system, this headset was perfectly suited for Farrer’s hybrid work model.

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