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RingCentral RingCX

Make Customer Experience Your Competitive Advantage

Many businesses struggle to provide the ever-evolving experience their customers expect. Conventional solutions are often too complex to deploy and manage and are out of their price range, so they have to settle for basic ways of interacting with their customers. 



RingCentral RingCX brings together cutting-edge RingSense™ AI technology, omnichannel contact center, and RingCentral MVP unified communications. This delivers a next-generation AI-powered solution that is easy to deploy and transforms customer journeys across various touchpoints for personalised experiences.


It enables connected customer journeys across digital, voice, and self-service with video escalation. It provides effortless agent experiences through a connected AI-assisted interface for all customer interactions and the ability to quickly connect to experts across the business to solve issues faster. It enables nimble operations for supervisors through AI-generated call transcripts and summaries, real-time dashboards, unified agent monitoring, and an intuitive admin portal for rapid changes.

As a RingCentral Partner, CCS Media can help you implement a custom
RingCX solution for your business.


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