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You have questions, we have answers

 

Why should I upgrade to a new device?

Intel vPro® platform powered modern devices save time and money with improved security,1 faster performance,7,9,15 speedier multitasking,7,8,9 and better battery life.10
Windows 10, Office, and the Intel vPro® platform combine the latest software and out-of-the-box hardware security features to help keep your PCs secure.1 Business essentials like firewall, secure boot, and file-level information-loss protection and Intel® Hardware Shield come standard on every device, helping guard you against today’s cybersecurity threats.
Together, PCs with Windows 10, Microsoft 365, and the Intel vPro® platform works how you work. New modern devices provide 1.3x faster multitasking7,8,9 and work seamlessly with world class business software tools. With quick startup and battery life for a full workday,10 new devices help you stay productive anytime, anywhere.
New Windows 10 devices powered by the latest Intel vPro® platform simplifies management and updates to help you save time, reduce costs, and improve control.
On top of these great benefits, modern devices are a pleasure to use. They come pre-configured with advanced features like voice-controls, precision touchpads16, biometric security17, and Windows Ink18 for natural and precise inking.

Can I upgrade my existing PC to Windows 10?

Yes, you can upgrade compatible Windows 7 PCs based on these requirements with a full license. To take advantage of the latest hardware capabilities, we recommend upgrading to a new PC with Windows 10. The latest modern devices with Intel® Hardware Shield, available exclusively on the Intel vPro® platform, provide protections against firmware attacks. The Intel® Hardware Shield helps minimize the risk of malicious code injection by locking down firmware when software is running to help prevent planted malware from compromising the OS. Hardware-to-OS security reporting enables your OS to enforce a more comprehensive security policy.

Can I continue to use Windows 7?

Yes, you can continue to use Windows 7. As the support ended in January 14, 2020, your PC is more vulnerable to security risks. Windows will operate but you will not receive security and feature updates anymore.

Can Windows 7 still be activated?

Windows 7 can still be installed and activated after support has ended. However, to avoid security risks and viruses, Microsoft recommends that you consider upgrading to Windows 10.

Is Internet Explore still supported on Windows 7?

Support for Internet Explorer on Windows 7 devices ended on January 14, 2020. As a component of Windows operating system, Internet Explorer followed the same support lifecycle.

If an organisation will definitely miss the End of Support deadline for Windows 7, what are the options?

For organisations to whom a virtualisation solution might be appropriate, Windows Virtual Desktop is the only cloud-based service that delivers a multi-user Windows 10 experience, optimised for Microsoft 365 ProPlus, and includes free Windows 7 Extended Security Updates. These Extended Security Updates can also be purchased separately, as a last resort option for Windows 7 (and Windows Server 2008/R2 and SQL Server 2008/R2) organisations who require more time to shift to Windows 10.

When will the Windows 7 Extended Security Updates (ESU) offer be available?

Extended Security Updates have been available for purchase in VLSC since April 1, 2019. Extended Security Updates will be available for purchase via the cloud solution provider (CSP) program starting December 1, 2019.

If ESU is going to be available for all organization sizes, why should an organisation consider making a shift to the new Windows 10 devices?

Microsoft understands that everyone is at a different point in the upgrade process. ESU is recommended as a last resort for the devices that cannot be migrated to Windows 10 in time. The Windows 7 ESU will be sold on a per-device basis with the price increasing each year through January 2023.
To enjoy the latest security, productivity and manageability features that Windows 10 offers with regular updates and supports, we recommend organisations shift to the modern devices with Microsoft 365 – which includes Windows 10, Microsoft 365 and the latest security features.
To learn more about the paid Extended Security Updates please visit our extended FAQ.

What happens if I continue to use Office 2010?

You can continue to use Office 2010, but once support ends in October 2020, your PC will become more vulnerable to security risks. Office will continue to operate but you will stop receiving security and feature updates.

How should I prepare for Office 2010 end of support?

This moment provides an excellent opportunity for customers to evaluate their technology strategy and how their business can benefit from the latest solutions in Office Home & Business 2019 or Microsoft 365.

Will Office 2010 continue to work with Microsoft 365?

Connections to Microsoft 365 services such as Exchange Online will not be supported after October 13, 2020. Customers should upgrade to the latest versions of Office Home & Business 2019 or Microsoft 365 to prevent any loss of productivity.

Why should I upgrade to Office Home & Business 2019 instead of Office 2013 or Office 2016?

Office Home & Business 2019 is the most current, up-to-date non-subscription version—it enables employees to do more by providing new intelligent tools and features, while helping you stay protected and compliant with relevant regulations.

How does moving to Office Home & Business 2019 or Microsoft 365 make my business more secure?

Office Home & Business 2019 is our most secure perpetual version to date. Security features include Windows Information Protection (WIP), a Windows 10 Pro feature that integrates with Office Home & Business 2019 applications. On-premises versions of Office, including Office Home & Business 2019, do not include all of the intelligent security features Microsoft has to offer. Users looking for Microsoft’s complete suite of intelligent security features should consider choosing Microsoft 365 Business Standard.

What’s the difference between Office Home & Business 2019 and Microsoft 365?

With Microsoft 365 subscription plans you can create your best work with the premium versions of the Office applications across all your devices: Word, Excel, PowerPoint, Outlook, Publisher, Access (Publisher and Access are available on PC only) as well as access to additional OneNote features (features vary). You can install Microsoft 365 across multiple devices, including PCs, Macs, Android™ tablets, Android phones, iPad®, and iPhone®. In addition, with Microsoft 365 you get services like cloud storage with OneDrive, Skype minutes for home use, and advanced Outlook.com security. When you have an active Microsoft 365 subscription, you always have the most up-to-date version of the Office applications.
Office Home & Business 2019 is a one-time purchase with the classic versions of the Office applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available. Current Office application versions available for one-time purchase are Office Home & Business 2019 for Windows and Office Home & Business 2019 for Mac. Previous versions include Office 2016, Office 2013, Office 2011 for Mac, Office 2010, Office 2007, Office 2008 for Mac, and Office 2004 for Mac. Office as a one-time purchase does not include any of the services included in Microsoft 365.

Do I need to be connected to the Internet to use Microsoft 365?

You don’t need to be online to use Microsoft 365 after it is installed and activated on your devices. However, you will need internet access initially to install and activate Microsoft 365, to install any updates, and to manage your billing. Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app. However, after your Office applications (like Word, PowerPoint, and Excel) are installed, you can use them offline.
You should connect to the Internet regularly to keep your version of Microsoft 365 up to date and benefit from automatic upgrades. If you don’t connect to the Internet at least every 39 days, your applications will go into reduced functionality mode, and you might see an unlicensed product error. To reactivate your Office applications, simply reconnect to the Internet and sign in to Microsoft 365. Learn how to sign in.
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