Getac computers are Built to Survive™, which is why they have one of the lowest annual failure rates in the computer industry. If one does need repair, their partnership with DHL will make it as convenient as possible and get it fully working and back in your hands.

Efficient routing of service

Now with two major service centre facilities boasting identical capabilities, Getac can ensure that service returns are routed to the most efficient option in the UK or mainland Europe. Getac’s process control systems are designed to minimise inbound and outbound logistics to allow maximum time to repair your unit.

Flexibility and choice

Getac Service also offers the greatest flexibility and freedom of choice when it comes to which service plan suits you. Their European Support Team will work with you to design a customised service delivery system that best suits your needs.

Fast & consistent turnaround

Getac know that in business, time is money more than ever before. That’s why their service team specialises in fast and consistent turnaround times, so that they can get you back to work as soon as possible.

Online & self-service support

Getac Engineering Technical Helpdesk upload all the latest product information and support documents and are always available to aid self-resolution and eliminate the need for a repair return.

Extended repair and test time

With a logistics hub integrated into Getac’s mainland Europe Service Centre, more hours are available for repair and testing. As a direct result of earlier delivery & later shipment deadlines the extra time is used to ensure the highest repair quality is always achieved and never rushed.

Excellent Quality of Repair

With direct access to Getac’s Manufacturing and Production teams, all repair technicians are fully briefed with the latest information to address any issue you might be facing.